— Our impact · 2019–2026

Five programmes.
Five countries.
Every figure traceable.

We design and deliver programmes with development organizations, governments and banks — training people to sell online, then building the stores they sell from.

This page carries every number we publish, and the projects each one is counted from. Where a figure cannot be traced to a named project, it is not here.

5,000+Businesses digitised and selling online
6,500+Entrepreneurs and professionals trained
5National and large-scale programmes
5Countries, from two offices

Each aggregate is the sum of documented projects, rounded down to a defensible number. The arithmetic is below.

— How the numbers add up

Two figures,
and where each one comes from.

Aggregates are where impact reporting usually stops being checkable. Ours are sums of named projects, so you can take any published figure apart and put it back together.

5,000+

Businesses digitised and selling online

Counted once each. A business that was also trained appears in the figure below, but never twice in this one.

The World BankJordan · 2017–20201,500
Masar 3500 · Social Development BankSaudi Arabia · 2023–20243,525
SPARK — E-Commerce CurriculumTürkiye381
Counted5,406
6,500+

Entrepreneurs and professionals trained

Training and digitisation overlap in population — the same person can appear in both figures. They are never joined to a third reach number.

The World BankJordan · 2017–20201,500
Masar 3500 · Social Development BankSaudi Arabia · 2023–20244,100
SPARK — E-Commerce CurriculumTürkiye1,315
Counted6,915

Both are rounded down. 5,406 is published as 5,000+ and 6,915 as 6,500+, because a figure that rounds up is a figure that has to be defended. Per-project numbers are exact and carry no plus sign; aggregates are rounded and carry one.

— The programmes

Five engagements,
named and dated.

The World Bank

Jordan · 2017–2020

A digitisation programme for refugee and host-community businesses in Jordan. Catalogues photographed, payments connected, delivery arranged — and the owner trained to run all of it after we left.

Three years on the ground, running to early 2020.

1,500Businesses digitised and selling online
+30%Average sales increase per business
$200KPotential demand generated, GCC market
$30KConfirmed sales on improved products
Business owners working through their online catalogues with an Umbrella500 trainer during the World Bank programme in Amman, Jordan
Amman — catalogue and pricing decisions made with the owner, not for them.

Masar 3500 · Social Development Bank

Saudi Arabia · 2023–2024

Training for Saudi families starting home businesses, and a working store for each of them at the end of it. Three quarters of the people we trained were women.

4,100+Families trained
3,525Fully functional stores delivered
77%Of trainees were women
1,750+Orders completed in the first 3 months

523,000 SAR in participant sales generated in the first three months. Stated in riyals, because that is the figure that was counted.

SPARK — E-Commerce Curriculum

Türkiye

An Umbrella500 session with SPARK entrepreneurs, participants working at laptops around a shared table
The curriculum runs in Arabic and Turkish, thirteen modules deep.

A bilingual e-commerce curriculum for refugee entrepreneurs, built in ten weeks and taught to certification. Every graduate who wanted a store finished with one running.

1,315Refugees certified
381Live e-stores launched
$192Average monthly sales per store
13Modules, Arabic and Turkish

100% client satisfaction across the partnership.

SPARK — Innovation Hub Platform

Three-year partnership

A social platform for SPARK's entrepreneur network — community infrastructure, knowledge sharing and events in one place. Six weeks from brief to launch, with the existing community moved across intact.

6wksBrief to launch
500+Organisations onboarded
200Users migrated, zero data loss
250+Concurrent users load-tested

Green Forward

Led by SPARK

In delivery

A green-economy programme led by SPARK, which we partner on. It is running now, so it carries no results yet — the figures will be published here when the programme reports them, and not before.

— Who we work with

Development banks, NGOs
and governments.

Four organisations account for every figure on this page.

The World BankSPARKSocial Development BankIFC — International Finance Corporation
— Where we work

Five countries,
two offices.

We work between two ecosystems — the Middle East's growth and Europe's standards. Programmes run where the entrepreneurs are; the team runs from Amman and Luxembourg.

Amman officeLuxembourg officeJordanSaudi ArabiaTürkiyeIraqLebanon
— What we are doing next

The part after
the programme ends.

Most programmes are measured on the day they close. The number that matters arrives a year later, and it is the one we want to keep reporting.

Back underrepresented founders

Not only training them. Investing in and supporting founders who are scaling, and launching businesses from scratch alongside them.

Stay past the funding

A store that closes when the programme money stops was never really open. We keep working with the ones that want to keep trading.

Publish what we can prove

Figures on this page are traceable to a named project or they are not published. That rule applies to the next programme as much as the last five.

The measure of a programme is whether the shop is still trading after everyone has gone home.

— Let's talk

Run a programme
with us.

If you are designing a programme and need the delivery side to hold — training, storefronts, measurement — tell us the outcome you are accountable for and we will tell you whether we can move it.

Or write directly: saleem.najjar@umbrella500.com